Effective date: February 13, 2026 · Last updated: February 13, 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") are a legal agreement between you (either an individual or an organization, referred to as "you" or "your") and Odoson Olenghi SL ("Pawsies," "we," "us," or "our"), a company registered in Spain, governing your use of the Pawsies platform available at pawsi.es and any associated services (collectively, the "Service").
By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to that organization.
If you do not agree to these Terms, you may not use the Service.
2. Description of the Service
Pawsies is an animal rescue management platform that provides tools for animal intake, adoptions, medical records, document management, task management, financial tracking, colony management, and team collaboration. The Service is provided as a cloud-based software application (Software as a Service).
3. Accounts
3.1 Account Creation
To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account.
3.2 Account Security
You are responsible for safeguarding your password and any credentials used to access the Service. You must notify us immediately at support@pawsi.es if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized access to your account.
3.3 Account Types and Roles
Organization accounts may include multiple users with different roles and permissions (e.g., administrator, team member, collaborator). The organization administrator is responsible for managing user access, roles, and permissions within their organization.
3.4 Minimum Age
You must be at least 16 years old to create an account. If you are between 16 and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
4. Plans, Pricing, and Payment
4.1 Plans
Pawsies offers multiple service tiers, including a free plan and paid plans. Features are available across all plans; tiers differ in capacity limits such as the number of users, animals, locations, and document storage. Details of current plans and pricing are available at pawsi.es.
4.2 Free Plan
The Free plan provides access to all features with limited capacity. It is available indefinitely and does not require payment information. There is no separate free trial period — the Free plan serves as an opportunity to evaluate the Service before committing to a paid plan.
4.3 Paid Plans and Billing
Paid plans are billed either monthly or annually, as selected at the time of purchase. Payments are processed by Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
Monthly plans are billed on the same date each month
Annual plans are billed once per year and offer a discounted rate equivalent to approximately two months free
All prices are listed in euros (€) and are exclusive of applicable taxes unless otherwise stated
We reserve the right to change pricing with at least 30 days' notice. Price changes will not affect your current billing period
4.4 Upgrades and Downgrades
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you will be charged a pro-rated amount for the remainder of your current billing period. Downgrades take effect at the start of your next billing period. If your current usage exceeds the limits of a lower plan, you may need to reduce your usage before the downgrade can take effect.
4.5 Refunds
We offer a 30-day money-back guarantee for new paid subscriptions. If you are not satisfied with the Service, you may request a full refund within 30 days of your first payment on a given plan. Refund requests should be sent to support@pawsi.es. This guarantee applies once per customer per plan tier.
After the 30-day period, payments are non-refundable. If you cancel a paid plan, you will retain access to the paid features until the end of your current billing period, after which your account will revert to the Free plan.
4.6 Late or Failed Payments
If a payment fails, we will attempt to charge your payment method again and notify you by email. If payment is not received within 14 days, we may downgrade your account to the Free plan. Your data will be preserved, but access to features and capacity beyond Free plan limits may be restricted.
5. Your Content and Data
5.1 Ownership
You retain full ownership of all content and data you enter into Pawsies ("Your Content"), including animal records, medical records, documents, images, financial data, and any other information you create or upload. We claim no ownership rights over Your Content.
5.2 License to Us
By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, back up, display, and process Your Content solely for the purpose of providing and maintaining the Service. This license terminates when you delete Your Content or close your account.
5.3 Anonymized and Aggregated Data
We may use anonymized and aggregated data derived from usage of the Service for purposes such as industry benchmarks, reports, service improvement, and research. This data will never identify you, your organization, or any individual animals or persons. For example, we may report on aggregate trends such as average intake volumes or adoption rates across all Pawsies users, but we will never publish data attributable to a specific organization without explicit consent.
5.4 Data Export
You may export Your Content at any time through the export functionality available within the Service. We support standard formats such as CSV and JSON. If you close your account, we recommend exporting your data before doing so.
5.5 Data Deletion
Upon account deletion, Your Content will be permanently deleted within 30 days, except where retention is required by law (see our Privacy Policy for details). Data may persist in encrypted backups for up to 90 days after deletion.
6. Acceptable Use
You agree not to use the Service to:
Violate any applicable law, regulation, or third-party rights
Upload or transmit viruses, malware, or any harmful code
Attempt to gain unauthorized access to the Service, other accounts, or our systems
Interfere with or disrupt the integrity or performance of the Service
Use the Service for any purpose other than managing animal rescue, shelter, or welfare operations
Share your account credentials with unauthorized parties
Use automated tools (bots, scrapers, etc.) to access the Service without our prior written consent
Resell, sublicense, or redistribute the Service without our prior written consent
Store or transmit content that is illegal, defamatory, or infringes the rights of others
We reserve the right to suspend or terminate accounts that violate these terms, with notice where reasonably possible.
7. Intellectual Property
7.1 Our Rights
The Service, including its design, code, features, documentation, logos, and branding, is owned by Odoson Olenghi SL and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand elements.
7.2 Feedback
If you provide us with suggestions, feature requests, or other feedback about the Service, you grant us an unrestricted, irrevocable, perpetual license to use such feedback for any purpose without obligation or compensation to you. This does not apply to Your Content, which remains yours as described in Section 5.
8. Third-Party Services
The Service integrates with or relies on third-party services, currently including Stripe for payment processing. Your use of these third-party services is subject to their own terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.
If we add integrations with additional third-party services in the future, we will update these Terms or notify you as appropriate.
9. Service Availability and Support
9.1 Availability
We strive to keep the Service available at all times, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime.
9.2 Support
Support is available to all users via email at support@pawsi.es. Users on Professional and Enterprise plans receive priority support, meaning their requests are handled before those on lower-tier plans. We do not guarantee specific response times but aim to respond to all inquiries within a reasonable timeframe.
9.3 Modifications to the Service
We may modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes. If we discontinue the Service entirely, we will provide at least 90 days' notice and assist with data export.
10. Suspension and Termination
10.1 By You
You may cancel your paid subscription at any time through your account settings or by contacting us at support@pawsi.es. Cancellation takes effect at the end of your current billing period. You may delete your account at any time, which will initiate the data deletion process described in Section 5.5.
10.2 By Us
We may suspend or terminate your account if:
You materially breach these Terms and fail to remedy the breach within 14 days of notice
You use the Service for illegal activities
Your use of the Service poses a security risk to us or other users
You fail to pay applicable fees after receiving notice of failed payment
We are required to do so by law
Except in cases of illegal activity or security emergencies, we will provide notice and a reasonable opportunity to export your data before termination.
10.3 Effect of Termination
Upon termination, your right to use the Service ceases. We will retain Your Content for 30 days to allow data export, after which it will be permanently deleted, except where retention is required by law.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the results obtained from the Service will be accurate or reliable.
You are solely responsible for verifying the accuracy of data entered into the Service and for complying with any legal or regulatory requirements applicable to your organization's operations.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Odoson Olenghi SL and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from or related to your use of or inability to use the Service.
Our total aggregate liability for all claims arising from or related to these Terms or the Service shall not exceed the greater of (a) the total amount you paid to us in the 12 months preceding the claim, or (b) one hundred euros (€100).
These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you to the extent prohibited by applicable law.
13. Indemnification
You agree to indemnify and hold harmless Odoson Olenghi SL and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) Your Content.
14. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of the Province of Alicante, Spain.
If you are a consumer within the European Union, nothing in this section limits your rights under mandatory consumer protection laws of your country of residence, including your right to bring proceedings in the courts of your own country.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Odoson Olenghi SL regarding the Service and supersede all prior agreements, understandings, and communications.
15.2 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
15.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, internet outages, power failures, or third-party service disruptions.
16. Changes to These Terms
We may update these Terms from time to time. When we make changes:
We will update the "Last updated" date at the top of these Terms
For material changes, we will notify you by email or through a prominent notice within the Service at least 30 days before the changes take effect
Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms
If you do not agree to the updated Terms, you may cancel your account before the changes take effect